SITE POLICIES

At SteelChief, we do not give out information about our customers. We understand that your privacy is very important to you and that you have a right to control your personal information.

You can visit this website without telling us who you are or revealing any personal information. We do not collect any personal information about you except information you knowingly provide.

We take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date.

Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your personal information.

Personal information will not be released to persons or entities outside our organisation without your consent except where:
(a) such disclosure is permitted under the Privacy Act 1988; (Under the Privacy Act 1988, SteelChief is obliged to provide personal information of an individual which has been collected, used or disclosed since 21 December 2001.)
(b) SteelChief is required by law to disclose information to third parties; or
(c) SteelChief has outsourced some internal functions to third party contractors, for example, data warehousing, hosting servers or mail houses.

If you do supply personal information, SteelChief may use your personal information in order to:
(a) send you direct marketing material by email or post in the future; and
(b) compile a consumer profile about you to enable SteelChief to better serve you.

How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

SteelChief may amend this privacy policy, without notice, by posting the amended privacy policy to the SteelChief website.

If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by SteelChief, please email the SteelChief Webmaster.

SECURITY CAPABILITIES
When Purchasing from SteelChief you financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

In any quotation or confirmed order the person or legal entity to whom the quotation or confirmed order is addressed will be referred to as "The Purchaser".

PAYMENT
Full Payment is the amount equal to the shed cost plus any options, including installation and concrete if available, and is payable at the time of the order to the SteelChief Industries Pty Ltd.

Payment can be made by:

Credit / Debit Card

Cheque
Post to: SteelChief Industries Pty Ltd,
PO Box 343, Ballarat 3353

Electronic Funds Transfer
SteelChief Industries
BSB: 033-605
ACCOUNT: 221640
Please note your name and reference number on the transaction.

CANCELLATION POLICY
Orders cancelled up to 48 hours prior to the scheduled site works will be refunded 70% of the shed and options cost, and 100% of the installation and concreting cost . Orders cancelled after this point will forfeit the full payment.

HANDLING PANELS
SteelChief sheds are manufactured as pre-assembled panels. The panels need to be handled and stored carefully. Each panel should be moved in a vertical position and carefully lowered or raised flat onto/ from the ground. Do not carry panels in a horizontal way as they may bend and be damaged. Do not handle panels when the wind is blowing as damage may occur. If you are storing the panels (overnight), ensure they are protected from the wind. Laying flat on the ground with some heavy planks on top will usually be safe. If the wind is strong they should be kept inside a garage.

CUSTOMER SERVICE POLICY

SteelChief's policy is to provide exactly the shed you want, on time. It is also our goal to provide the best customer service that we possibly can. We aim to make all your dealings with us easy and enjoyable, and to ensure that you get the storage solution to suit your needs. We have a wide range of standard sheds, colours and options, and offer made to order sizes and designs.

We endeavour to make sure that all the products listed on our website are available, and that prices are correct.

PRICING POLICY

Price is firm for 14 days from the date of the quotation or confirmed order. Thereafter any increases in labour or materials shall be at extra cost to the purchaser. All transactions are processed in Australian Dollars (AUD).

WARRANTY

Except as required by the trade practices act all implied conditions and warranties are hereby excluded. Under no circumstances will The Company be liable for any third party or consequential claims for damage. The Company's liability in any case shall be limited to the repair of the goods.

REFUND & CANCELLATION POLICY POLICY

REFUNDS
If your shed has not been built correctly as specified in your order, please advise us immediately, and SteelChief will correct the problem at the earliest possible date. SteelChief will not be responsible for any consequential losses incurred. As all SteelChief sheds are made to order, we do not accept returns.

If, for some reason, you need to cancel your order, SteelChief will offer you a full refund of the shed and extras cost, less a $30 administration fee, if the shed has not already been prepared or built. Please contact us immediately, by phone on 03 5336 1945, or email at if this is the case.

ORDER CANCELLATIONS
If your shed has been built or prepared, an order cancelled up to 48 hours prior to shipping will be refunded 70% of the shed and options cost. Orders cancelled after this point will forfeit the full payment.

For customers requiring Factory Direct delivery and installation in Melbourne, Geelong, Ballarat and Bendigo, an order cancelled up to 48 hours prior to the scheduled site works will be refunded 70% of the shed and options cost, and 100% of the installation and concreting cost. Orders cancelled after this point will forfeit the full payment.

ORDER ALTERATION POLICY

If you have made a wrong colour selection, or wish to change your order, please let us know immediately, and we may be able to alter your shed, if it has not already been prepared or built. Obviously, the earlier you let us know, the better. Any alterations to your shed will be charged at the standard option price.

If the shed has already been prepared or built, structural or colour alterations will incur a cost, but additional options such as shelving, shovel racks etc, could be added at normal pricing.

SHIPPING & DELIVERY POLICY

Home delivery is available within Melbourne, Geelong, Ballarat and Bendigo, and is included in the purchase price. In these locations, we also offer installation of the shed, for an additional fee, plus concreting, if required, also for an additional charge. If site preparation is required, a site visit and quotation may be necessary; just contact us via email at , or phone us on 03 5334 1954.

For locations outside of Melbourne, Geelong, Ballarat and Bendigo, your shed will be shipped at no extra charge to one of our distributors at the town or city nominated by you (see drop down box on Shipping Details). We will advise you of the date it will arrive. You can then arrange to pick the shed up, or have it delivered by the distributor (if available), at a price agreed by you and the distributor.

In general, delivery times are 7 – 21 days from date of order, depending on location.

CLEARED SITE
Prices are based on The Purchaser providing a cleared site level and flat ready for erection (unless specifically detailed otherwise in this contract.) If the site is not flat SteelChief will not be able to complete the installation. The Purchaser will in this case incur the additional cost of another delivery and installation.

SteelChief will then provide a quotation for preparing the site and agree on a new schedule. Normally this is costed at $80 per hour if it simply involves pick and shovel.

CONCRETE SITE PREPARATION
In addition to being flat, the site should be free of any plant matter and soft materials. Spreading and compacting a bed of crushed rock is recommended. If in doubt about your site, please contact the SteelChief sales office.

PEGGING OUT
SteelChief depends on the alignment as pegged by The Purchaser and no responsibility is accepted by SteelChief for incorrect pegging. Please allow for roof overhangs and consider where the water will run off the roof. Sheds greater than 10m2 requires a council permit in Victoria, 20m2 in New South Wales, and 15m2 in South Australia. Unless otherwise stated this is The Purchaser's responsibility.

OBSTRUCTIONS
Installation pricing is based on the assumption of firm soil suitable for a concrete base, and no allowance has been made for any obstructions such as rock, concrete, tree roots, broken posts, underground pipes etc. If encountered, the cost of labour plus hire of any equipment to remove will be an additional charge to The Purchaser. Our installers would appreciate a clean site free from plant material, rubbish, toys, overhanging branches, dog debris, obstacles etc.

UNDERGROUND SERVICES
The Purchaser shall be responsible for locating and notifying SteelChief of the position of any services including electrical, telephone, water, gas, sewer, stormwater, irrigation or any like. These must be clearly identified and marked prior to the commencement of the job and The Purchaser shall indemnify SteelChief against any claims or demands made by any person or authority in respect of any damage caused by SteelChief in the course of the works if such location has not been accurately made. Please note that star pickets may be driven 750mm into the ground beside or in the shed.

MATERIALS PURCHASERS CHOICE
SteelChief does not warrant the suitability of any materials for the said project. The Purchaser hereby warrants that he has not relied on SteelChief's description but that he has determined for himself the suitability of the materials for the said purpose.

FREE ACCESS
The Purchaser shall provide and maintain free and unfettered access to the site at all times and SteelChief shall not be liable for any damage to shrubs or trees or road or ground surface whatsoever.

UNFORSEEN DELAYS
The Company shall do all possible to complete the work by the stated time but shall not be held responsible for any hold ups due to strikes, delays of materials, bad weather or any other factors beyond its control. Under no circumstances will The Company be responsible for indirect losses or consequential losses. The Company will endeavour to complete the work at the earliest possible date. The Company recommends that The Purchaser does not make firm plans until the shed has been delivered in its entirety.

REASONABLE EXPECTATIONS
The Company will exercise due care to deliver the shed and the installation work so that the finished work is up to reasonable industry standards. The Purchaser acknowledges that steel sheets and trim may have minor scratches and dents which will not adversely effect the lifetime of the shed. The Purchaser also acknowledges that The Company does not warrant the concrete floors from cracking.

The Company will work in an orderly and safe way. Our workers will leave the site clean and tidy.